Xobito is a WhatsApp Business API workspace from a Meta Tech Provider that puts a shared team inbox, template broadcasts, contact segmentation, and automated replies behind one business number.
What is Xobito?
Xobito is a web app for running business WhatsApp conversations at team scale. It connects a WhatsApp Business API number, pulls inbound chats into one shared inbox, and sends out replies, template broadcasts, and automated messages from that same workspace. Team members assign conversations, tag and group contacts, save canned responses, and open a contact's full message and note history without switching tabs. The site describes Xobito as a Meta Tech Provider and official WhatsApp Business Partner approved by Meta, and it offers a free sign-up path alongside demo booking.
What makes Xobito stand out?
- Shared Inbox — several team members reply from one WhatsApp number, with conversations assigned to a named owner and internal notes that stay hidden from the customer.
- Broadcasting — promotions, announcements, reminders, and updates go out as Meta-approved templates to full lists or targeted segments, with delivery tracked in real time.
- Segmentation — contacts are grouped by tags, interests, purchase behavior, or past activity, so a VIP offer or cart-abandonment follow-up skips the rest of the list.
- Automated Replies — common questions, welcome messages, business-hours notices, and lead-detail capture are answered around the clock, with handoff to a person when needed.
- In-app template builder — carousel, catalog, limited-time-offer, and multi-product templates are built, previewed, and submitted for Meta approval inside Xobito.
- Team roles and permissions — administrators control who sees and replies to which chats, which is what lets one workspace hold separate client accounts.
- Number quality monitoring — the dashboard shows the WhatsApp number's quality status in real time so quality drops that can trigger restrictions are visible early.
- Supporting toolbox — canned replies, tags, contact notes, scheduling, reminders, a media library, search, multi-language replies, QR codes and chat links, and click-to-WhatsApp ad routing.
Who should use Xobito?
- Support teams drowning in a single shared handset: they route every inbound chat to a rep, answer repeat questions automatically, and keep full history on each contact.
- Agencies and white-label providers: they connect each client's WhatsApp number to one workspace, set per-client tags, and assign conversations so accounts stay separate.
- Sales teams running click-to-WhatsApp ads: they qualify enquiries with instant auto-replies, assign the chat to a rep, and move the lead through deal stages inside the conversation.
- Marketing teams: they build a template, pick a segment such as past buyers or inactive contacts, and measure delivery on a single send.
Use cases
- E-commerce order support: trigger WhatsApp status updates the moment an order or delivery changes, cutting inbound calls asking where a parcel is.
- Clinic and wellness follow-up: send automated reminders for multi-month treatment plans and diet guidance without staff calling each patient.
- Education and coaching: run every subject or class group from one shared number so students have a single place to look for assignments.
- Service businesses and studios: pool enquiries from calls, Instagram DMs, and personal WhatsApp into one inbox so shoot or booking requests stop getting lost.
How does Xobito work?
- Connect your business WhatsApp number in a few clicks, with no coding.
- Add your team so every member sees and can answer any customer conversation.
- Organize customers into groups so messages reach the right people rather than the whole list.
- Send a first message, switch on automatic replies, and go live.
FAQ
Is Xobito an official WhatsApp Business API provider?
Yes. Xobito states it is an official WhatsApp Business Partner approved by Meta, the company that owns WhatsApp, and that your number stays verified. Messaging runs over the official WhatsApp Business API rather than an unofficial workaround.
Do I need coding knowledge to use Xobito?
No. Connecting your number, setting up the shared inbox, building message templates, and configuring automatic replies are all done in the dashboard without a single line of code, according to the site.
Can several team members reply from the same WhatsApp number?
Yes. The whole team replies from one number, and each conversation can be assigned to a specific person so two people do not answer the same customer at once.
Will sending WhatsApp broadcasts get my number blocked?
WhatsApp can restrict any number, even on the official API, if message quality drops too low. Xobito displays the number's quality status in real time so warning signs appear before a restriction hits.
What can I automate on WhatsApp with Xobito?
Common questions, welcome messages, business-hours replies, and lead-detail capture can all be answered automatically, with the conversation handed to a team member when a real person is needed.
