Raychat is a live chat and AI support platform for websites and online stores. It combines a real-time chat widget with an AI agent that answers visitor questions from your own docs and FAQs — so every visitor gets a fast, accurate response, whether it comes from a human or the AI, and nothing gets guessed at.
Talk to visitors the moment they land, on unlimited sites, without a trial clock or a credit card. When you're ready, upload your documentation and turn on AI answering — it responds instantly using only your content, cites its sources, and hands the conversation to a human the moment it isn't confident, instead of making something up. Visitors never see a difference between an AI reply and a human one, so support stays consistent either way.
Key features:
- Real-time live chat widget, unlimited websites, one-line install
- AI agent trained on your own uploaded docs, FAQs, and URLs — answers only from your content, with cited sources
- Confidence-gated handoff — the AI asks a clarifying question or escalates to a human rather than guessing
- One-click "take over chat" so an agent can step in on any conversation, any time
- File, image, and video sharing with upload/download tracking, plus automatic link previews
- Canned responses and conversation tags to speed up repetitive replies
- Offline lead capture — visitors leave contact details when no one's online
- Typing indicators, desktop and audio notifications, so nothing gets missed
- Built-in traffic analytics — visitor geography, referrer sources, page views
- Post-chat CSAT ratings to track support quality over time
- Owner and Agent team roles with email invites for growing teams
- Companion mobile app so agents can reply from anywhere
- Multi-language widget support Prompt-injection protection on every AI-handled message Free forever for live chat on unlimited sites — no credit card required. Add the AI agent on a paid plan when you're ready to scale support without scaling headcount.
