Helploom

Helploom is a lightweight, affordable customer support tool for solo founders and small teams that offers live chat, a shared inbox, and an optional AI chatbot—all with transparent pricing that doesn't charge per agent.

What is Helploom?

Helploom is a customer support platform designed for small teams. It takes incoming customer messages via a chat widget embedded on your website, email, or API, and routes them to a shared inbox where unlimited agents can respond. The platform runs entirely in the browser (SaaS) and is built by the Helploom team, who use it internally and iterate based on user feedback.

Key Features

• Live Chat Widget — A fast, customizable chat widget that loads in under 0.5 KB. Add it to any site by pasting a single <script> tag; optionally collect lead info (name, email) before starting a chat.
• Shared Inbox — Unlimited team members can view and reply to all conversations in one place, with email notifications for new requests.
• Help Center — Create rich articles with a modern editor that supports images and video embeds. Organize articles into collections, customize the look and feel, and provide instant search. Includes a sitemap.xml for SEO and LLM indexing.
• AI Agent — Train a chatbot on your knowledge base (PDFs, documents, URLs, Q&A) with up to 250 MB of data on the Plus plan. It answers in 50+ languages, stays on script (only answers from your data), and hands off to a human when it can't find an answer.
• Availability & Lead Capture — Set business hours and expected response times; optionally require name and email to capture warm leads.
• Integrations — Slack integration for notifications; email for follow-ups when customers leave mid-chat.

Who is it for?

Helploom is built for:

• Solo founders who need a simple, low-cost live chat to support early customers.
• Small support teams that want unlimited agents without per-seat fees and a shared inbox for collaboration.
• Businesses migrating from expensive or bloated tools (Intercom, Crisp, Help Scout, Zendesk) — the pricing table shows Helploom provides unlimited agents and live chat at $29/month, while competitors limit customers or agents.

Use cases

• Real-time customer support — Add the chat widget to your site, answer questions immediately in the shared inbox, and see increased conversion (as reported by WisdomCircle, which saw boosted sign-ups after deploying Helploom).
• Self-service knowledge base — Publish help articles with collections and search, reducing repetitive questions. Track which articles are most viewed to improve content.
• 24/7 automated support — Use the AI Agent to answer common queries automatically in over 50 languages, with human handoff when needed. Keep AI within your defined knowledge base to avoid off-topic responses.

How does Helploom work?

1. Add the widget — Copy and paste a provided <script> tag into your website’s HTML. The chat loads in under a second.
2. (Optional) Identify users — Use the JavaScript API window.Helploom("identify", {...}) to pass logged-in user details (unique ID, name, email) so you know who is messaging.
3. Start supporting — All conversations appear in the Helploom dashboard. Reply from the inbox, set up email notifications, and manage availability.

Pricing

Helploom offers three plans:

• Free ($0/month) — Includes live chat widget, 30 active threads/month, 3 team seats, core help center essentials, Slack integration, and basic support. No credit card required.
• Base ($29/month) — Unlimited threads and team members, advanced help center with no content limits, custom email domain, and priority support.
• Plus ($59/month) — Everything in Base plus up to 5,000 AI messages/month, 250 MB knowledge base for training the AI agent, and intelligent auto-pilot with custom instructions.

Alternatives

Helploom competes with:

• Intercom — Charges per agent ($39/month per agent) but also offers unlimited live chat on some plans.
• Crisp — Limits customer profiles to 100 on its $45/month plan.
• Help Scout — Charges per contact ($55/month for unlimited agents but only 100 contacts).
• Zendesk — Charges per agent (starts at $69/month per agent).

FAQ

How do I add the chat widget to my website?

Copy the provided <script> tag from your Helploom dashboard and paste it into the <head> or just before the closing </body> tag of your site. The widget appears instantly.

Can multiple team members use the same account?

Yes, the Free plan includes up to 3 team seats, and Base/Plus plans offer unlimited team members.

What happens if I run out of AI message credits on the Plus plan?

The Plus plan includes 5,000 AI messages per month. If you exceed that, the AI Agent stops responding (you can upgrade or wait until the next billing cycle). The Free and Base plans do not include AI.

Can I remove the 'Powered by Helploom' branding?

Removing branding is available on the Base and Plus plans; the Free plan retains the branding.

Is VAT included in plan prices?

VAT is not included in the listed prices; it may be added at checkout depending on your location.