ISPBox

ISPBox is an all-in-one ISP management platform that combines billing automation, MikroTik provisioning, network monitoring, and a self-service customer portal in a single dashboard. It is designed for Internet Service Providers from startups to large operators, offering a true free plan for up to 20 clients.

What is ISPBox?

ISPBox is a web-based software platform that centralizes billing, customer care, and network operations for ISPs. It takes client data and network equipment configurations as input and produces automated invoices, real-time network monitoring alerts, and a branded self-service portal for subscribers. The platform was developed by ISPBox (no specific company name given on the site) and is available at ispbox.net.

Key Features

• Billing Automation — Automate invoicing, reminders, and collections with support for multiple payment gateways including Stripe for credit card payments and autopay.
• Customer Portal — Give subscribers a branded hub to view balances, invoices, pay online, open support tickets, and track recent payments.
• Speed and Access Control — Real-time bandwidth management and device authorization for MikroTik RouterOS, including PPPoE and Hotspot provisioning.
• Real-time Network Monitoring — Automatic ICMP ping checks on routers and clients with visual status indicators and instant downtime alerts.
• Network Maps — Plan, document, and grow infrastructure on live maps showing base stations, cabinets, splitters, sectors, and cable routes.
• IP Address Management (IPAM) — Manage IP addressing and inventory from within the same platform.
• Client Messaging — Send messages to subscribers directly from the dashboard.
• Support Ticketing — Built-in ticket system for customer support workflows.

Who is it for?

• Startup ISPs with fewer than 20 clients who need a free, feature-rich platform to manage billing and customer portal.
• Growing ISPs (21–100 clients) that require network monitoring, maps, IPAM, inventory management, and priority email support.
• Enterprise ISPs (100+ clients) needing 24/7 dedicated support, custom integrations, and feature development.

What can you do with ISPBox?

• Automate billing and collections — Set up recurring invoices, automatic reminders, and secure Stripe payment processing with no manual effort.
• Provision and manage MikroTik routers — Automate PPPoE/Hotspot configuration, address lists, and subscriber management directly from the panel.
• Offer a branded customer portal — Let subscribers log in to view their balance, pay invoices, submit support tickets, and see service status — reducing calls to the office.
• Monitor network health — Get real-time alerts for downtime, view status indicators in the dashboard, and use network maps to plan expansions.

Pricing

ISPBox uses a freemium model with three tiers:

• Starter (0–20 active clients): Free forever, includes client management, support ticketing, team calendar, and leads pipeline.
• Growth (21–100 clients): $50 per month, adds monitoring, alerts, maps, IPAM, inventory management, client messaging, customer portal with payments, and priority email support.
• Scale (100+ clients): $250 per month, includes 24/7 dedicated support, custom integrations, and custom feature development.

Alternatives

• Sonar — ISPBox offers a simplified migration path for teams switching from Sonar.
• Splynx — ISPBox aims to simplify daily work without the overhead of extra modules.
• VISP — ISPBox focuses on automation-first operations for ISPs outgrowing legacy VISP workflows.

FAQ

Is ISPBox really free?

Yes, the Starter plan is free forever for up to 20 clients. It includes all core features like billing, ticketing, and network management with no time limit.

Does ISPBox work with MikroTik?

Absolutely. ISPBox has deep integration with MikroTik RouterOS for PPPoE, Hotspot, and address list management. It also supports RADIUS and WireGuard.

Can I accept credit cards?

Yes, ISPBox has native Stripe integration, allowing you to accept credit cards and set up automatic recurring payments from the customer portal.

How do I migrate from Sonar or Splynx?

ISPBox offers migration guides and tools to import customers and data. Their support team can also assist with the transition.