Krisp is an AI-powered voice platform that softens accents in real time for call centers, removing communication barriers while preserving each speaker's natural voice.
What is Krisp?
Krisp is an AI accent conversion and noise cancellation software designed for call centers and professionals. It takes real-time voice input from any softphone or headset and outputs speech with softened accents (for both agent and customer sides) and removed background noise. The platform runs locally on Windows and Mac, processing audio on-device for privacy and low latency. Krisp is developed by a company specializing in voice AI for enterprise communication.
Key Features
- AI Accent Conversion – Softens Indian, Filipino, LatAm, Pakistani, and African agent accents in real time while preserving voice identity; also supports customer-side accent conversion via a single adaptive model. Learn more about accent conversion.
- AI Noise Cancellation – Removes background noises, voices, and echoes from calls using on-device AI, ensuring clear audio for both parties.
- Meeting Assistant – Provides transcription, recording, and AI-generated summaries of meetings, integrated with major meeting platforms.
- Enterprise Security – SOC 2 Type II certified, HIPAA compliant, PCI-DSS 4.0 certified, and GDPR compliant; no voice data leaves the device, with encryption in transit and at rest. Visit trust center.
- Softphone Integration – Works as a smart layer between the agent's headset and any softphone (e.g., Cisco, Genesys, Five9) without requiring API integration.
Who should use Krisp?
- Call centers and BPOs – Reduce language barriers between offshore agents and customers, improving NPS and CSAT scores. For example, TTEC achieved an 85+ NPS with Krisp. Read the TTEC case study.
- Sales and customer support teams – Enhance call clarity and reduce misunderstandings in high-stakes conversations.
- Remote and hybrid workers – Eliminate background noise from home offices and improve professional audio quality on calls.
What can you do with Krisp?
- Contact center agents – Use accent conversion to speak more clearly to customers without changing their natural accent, improving first-call resolution.
- Supervisors and QA teams – Leverage speech analytics and compliance monitoring to evaluate agent performance and ensure quality.
- Enterprises with global teams – Deploy accent conversion to enable a broader hiring pool, supporting DE&I initiatives while maintaining service quality.
How does Krisp work?
Krisp installs as a virtual audio device on Windows or Mac. Agents select it in their softphone settings as the input/output device. The software processes audio locally using AI models to convert accents and cancel noise in real time, with no data sent to servers.
Pros and cons
Pros:
- Proven results: 17% gross revenue increase, 13.5% agent performance improvement, 57% NPS boost (based on customer case studies).
- Supports a wide range of accents and works with any softphone platform.
- On-device processing ensures privacy and low latency.
- SOC 2, HIPAA, PCI-DSS, GDPR compliant.
Cons:
- Accent conversion currently supports a limited set of accents (Indian, Filipino, LatAm, Pakistani, African).
- Requires installation on each agent's machine; no cloud-native softphone integration.
Pricing
Krisp offers a 14-day free trial. After trial, contact sales for custom pricing based on seats and features. Specific tier pricing is not publicly listed.
Alternatives
- Webex or Zoom built-in noise cancellation – Native features but lack accent conversion.
- Deepgram or Rev AI – Speech-to-text focus, no real-time accent conversion.
FAQ
Is Krisp free to use?
Krisp offers a 14-day free trial. Ongoing use requires a paid subscription, with pricing available by contacting sales.
What accents does Krisp support for conversion?
Krisp supports Indian, Filipino, LatAm, Pakistani, and African agent accents, as well as customer accent conversion with a single adaptive model.
Does Krisp work with any call center software?
Yes, Krisp integrates as a virtual audio device and works with any softphone platform, including Cisco, Genesys, Five9, and others.
Is my voice data secure with Krisp?
Krisp processes all audio on-device; no voice data is sent to Krisp servers. It is SOC 2 Type II, HIPAA, PCI-DSS, and GDPR compliant.
Can Krisp be used for personal calls or meetings?
Yes, Krisp's noise cancellation and accent conversion work for any voice call, including personal meetings, though it is designed for professional use.
