Flidget

Flidget is a churn prevention tool that combines drift detection and an exit chat widget to catch users before they cancel and capture the real reason they leave, all in one dashboard. flidget.com

What is Flidget?

Flidget is a two-module platform that helps SaaS teams reduce churn. The Drift module scores every user daily as Healthy, Risky, or Drifting based on real product activity and key feature usage — no complex setup required. The Retention Copilot module opens a short, friendly chat (text or voice) the moment someone tries to cancel, abandons checkout, or closes the page, capturing their reason in seconds. Both inputs — drift scores and exit transcripts — land in a single dashboard alongside auto rescue emails. Flidget works with any frontend stack via one npm install (@flidget/web-sdk) and is made by the team behind the product (no company name stated on the page).

Key Features

• Drift Detection — Scores every user Healthy, Risky, or Drifting based on session activity and whether they reached a key feature. Each score comes with a plain‑English reason (e.g., "9 days inactive, never used core feature") so you know who to reach out to and when.
• Retention Copilot — A short chat widget that triggers on cancel, checkout abandonment, or page close. Users reply in text or voice in seconds. The reason is tagged and stored in the dashboard with no additional form walls or redirects.
• Auto Rescue Emails — When a user enters Risky or Drifting, Flidget can send customizable email templates from your own domain. You control the copy, trigger thresholds, and can map templates to specific actions (e.g., offer_personal_outreach). Sent automatically, fully editable.
• Unified Dashboard — Combines drift scores, exit transcripts, and rescue email logs in one interface. Filter by user, score, or date. No spreadsheets, no raw event logs.
• Simple Integration — Add Flidget to any frontend with one script tag (npm install @flidget/web-sdk) and a single Flidget.init call on cancel and key product pages. Live in under an hour.
• Free Tier — 14‑day free trial with 50 exit chats and 50 drift users included. No credit card required.

Who is it for?

• SaaS founders — Monitor daily drift scores and reach out to at‑risk accounts before they cancel. Get real exit reasons without guessing.
• Product managers — Understand which features correlate with drift and retention. Use exit chat insights to prioritize product improvements.
• Customer success teams — Trigger rescue emails or personal outreach based on drift scores. Act within a recommended window (e.g., 72 hours) while the user is still engaged.
• Indie developers and small teams — Catch churn early for desktop or web apps with minimal setup. The free tier covers 50 users, enough to validate impact before scaling.

What can you do with Flidget?

• Monitor user health daily — See every user scored Healthy, Risky, or Drifting with a plain reason and suggested next step (e.g., personal outreach). No raw data analysis needed.
• Collect cancellation feedback at the moment of churn — Users answer a short chat (text or voice) instead of a multi‑step survey. Replies are tagged with user identity and stored in the dashboard.
• Automate rescue emails — When a user drifts, Flidget can send a customizable email from your domain with a template you control (e.g., onboarding follow‑up, personal outreach). Trigger thresholds are configurable per template.
• Track cohort value — Use the dashboard to see how many trials are at risk and the dollar value per saved seat (as in the psyXe Pro example: $49 per seat, $4.9k cohort at stake).

How does Flidget work?

1. Add Flidget to your site with one script tag (npm install @flidget/web-sdk) and call Flidget.init on cancel and key product pages. 2. Send user events (e.g., app_launched, query_issued, settings_configured) from your app — Flidget uses them to compute drift scores daily. 3. When a user tries to cancel or leaves, Retention Copilot opens a short chat and captures their reason. 4. All data — drift scores, exit transcripts, and rescue email logs — appears in one dashboard. No complex setup or spreadsheets.

Pricing

Flidget offers a 14‑day free trial that includes 50 exit chats and 50 drift users. No credit card is required. After the trial, pricing details are not publicly listed on the site.

FAQ

Is Flidget free?

Yes, there is a 14‑day free trial that includes 50 exit chats and 50 drift users. No credit card is required to start. The trial gives you full access to both modules and the dashboard.

Does Flidget work with any website?

Yes, Flidget works with any frontend stack. You add it via a single script tag (npm install @flidget/web-sdk) and call Flidget.init once on the pages where you want it to appear — cancel, billing, checkout, or trial exit pages. It supports text and voice input.

What kind of insights does Flidget provide?

Flidget gives two types of insights: drift insights — for each user you get a score (Healthy/Risky/Drifting), a plain‑English reason (e.g., "9 days inactive, never used core feature"), and a recommended next step; exit insights — the user's own words explaining why they left, captured in seconds via chat, with no redirects or forms.