Customer self service portal software that works the deflection before the portal is built
A customer self service portal for the small company that answers the same twenty questions all day: the help centre that answers before a ticket is raised, the customer's own account, cases and documents, and the request form that raises a ticket only when self-service has not worked. The worksheets work the case for it on the page from your own figures: tickets a month, the share the portal will answer, what an agent-handled ticket costs and what the portal costs into savings a month and a payback in days; ticket categories, articles per category and minutes per article into the articles to write, the hours and the share of tickets covered. Free, no account. Pro keeps every customer's account, cases, articles read and requests against the customer, with the deflection per month. Nothing here is an industry rate; every figure is yours.
Built for the numbers behind a portal, on purpose
Deflectvo is not a call centre, a chatbot, a help-desk suite with a per-agent price or a self-storage anything, and it is not going to become any of them. Every figure on every worksheet is there because someone deciding whether to build a customer portal needs the deflection, the saving and the content plan to be numbers before the first article is written.
Work the deflection. Size the content. Keep the portal.
- Tickets saved and dollars saved, before the portal exists. 1,200 tickets a month with 30% answered by the portal is 360 tickets deflected; at $8 an agent-handled ticket less a $39 portal that is $2,841 a month and $34,092 a year, and an $800 set-up pays back in 8 days. The share and the cost are yours; the worksheet turns them into the case.
- The articles a help centre needs, and the tickets they cover. Eight ticket categories at four articles each is 32 articles and 48 hours at 90 minutes an article; at 30 tickets an article that is 960 of 1,200 tickets a month covered, 80%. The worksheet says how much writing the portal is before anyone opens a document.
- Every customer's account, cases and requests against the customer. Customers with their cases, documents and the articles they read, requests with the ticket they raised or did not, and the deflection per month file themselves against the customer, so the board pack is an export rather than an argument. Everything exports.
The free tools
Both worksheets on this site compute on the page, free, with no account and no trial clock. The free version is the whole calculation; the paid plan is about keeping it: every customer with their account, cases, documents and the articles they read, every request with the ticket it raised or did not, the deflection figures per month, and an export when the board or the buyer asks.
- Customer self service software: the deflection savings: Work the self-service business case: tickets a month, the share the portal answers, the cost of an agent-handled ticket and the portal's cost into tickets deflected, savings a month and a year, the set-up cost and the payback in days.
- Self service portals: the content plan: Size a self-service portal's content: ticket categories, articles per category, minutes per article and the tickets an article answers into the articles to write, the hours, the tickets covered and the share of tickets covered.
Deflectvo Pro
The worksheets are free forever. Pro turns them into the record: every customer's account, cases, documents and requests kept against the customer, the help centre's articles with what each one answered this month, your name and logo on the portal, no watermark, and an export for the board pack. Deflectvo Pro is $39 per month for your whole company, billed monthly.
