ZynfoAI is an AI agent platform that automates customer support, lead capture, and CRM sync across website, WhatsApp, and Shopify using a knowledge base trained on your own content.
What is ZynfoAI?
ZynfoAI is an AI-powered customer engagement platform that lets businesses deploy intelligent chatbots—called AI Agents—on their website, WhatsApp, Shopify, and other channels. The agent takes as input your business content (website URLs, PDFs, Google Docs, Notion pages, help center articles) and produces instant answers to customer questions, structured lead data, and support tickets. It runs on Zynfo's cloud infrastructure and is designed for no-code deployment.
Key Features
- Knowledge Retrieval Agent — Trains on up to 500 URLs or documents (Professional plan) and surfaces accurate answers from your content. Supports PDFs, Google Docs, Notion, and help centers.
- Sales & Lead Gen Agent — Engages website visitors 24/7, qualifies prospects based on intent, and captures leads with structured data (name, email, query) that syncs to CRM.
- CRM Automation & Ticketing — Routes support tickets automatically and syncs data to HubSpot, Zoho, Freshdesk, and other CRMs. Deploys across website chat, WhatsApp, Shopify, Slack, and API.
- E-commerce Agent — Handles order tracking, product recommendations, refunds, and abandoned cart recovery natively on Shopify and WhatsApp.
- Multi-channel Deployment — Deploy the same AI agent on website, WhatsApp, Instagram, Slack, and Shopify with a one-line embed script or no-code integration.
- Customizable AI Behavior — Adjust prompts, welcome messages, fallback responses, source display, and choose between OpenAI, Gemini, or Claude models. Track sessions, unanswered questions, leads, tickets, and customer satisfaction in the analytics dashboard.
Who is it for?
- SaaS and tech teams — Automate their knowledge base and handle technical support, billing queries, and enterprise lead qualification without developer intervention.
- E-commerce brands — Let the AI agent manage order tracking, product recommendations, and refunds across WhatsApp and website, reducing support workload.
- Support agencies — Scale first-touch support and ticket categorization by letting ZynfoAI handle common questions before escalating complex issues to human agents.
What can you do with ZynfoAI?
- Indie e-commerce stores: Train an AI agent on your product catalog and returns policy, then deploy on WhatsApp to answer "Where is my order?" and process refund requests automatically.
- B2B SaaS companies: Use the lead gen agent to qualify visitors on pricing pages, capture their email and intent, and book a demo call—all without a human.
- Customer support teams: Let the agent handle repetitive FAQ queries (pricing, shipping, account issues) and create tickets for unknown questions, cutting first-response time to under a minute.
How does ZynfoAI work?
- Train your AI — Connect your website, PDFs, Google Docs, Notion, or help center content. The RAG system indexes the content in under 5 minutes.
- Deploy anywhere — Embed on your website with a one-line script or connect WhatsApp, Shopify, Slack, and Instagram via no-code integrations.
- Instant answers — The agent responds in real time, handles common questions, and escalates to a human only when needed, all while keeping the brand voice consistent.
- See insights — The dashboard shows top questions, content gaps, lead captures, and customer satisfaction scores, helping you improve your knowledge base.
Pricing
ZynfoAI offers a 7-day free trial with no credit card required. Paid plans start at $29/month (Starter: 1,000 monthly conversations, deploy on website, train on up to 50 URLs/docs) and $99/month (Professional: 5,000 conversations, WhatsApp and Instagram deployment, up to 500 URLs/docs, priority support). Enterprise plans with custom limits, dedicated support, and on-premise deployment are available via sales.
FAQ
How long does it take to train the AI?
Most agents are ready in under 5 minutes. Once you link your documentation or website, the RAG system indexes your content instantly.
Can it handle complex support queries?
Yes. The AI recognizes intent. If it doesn't know an answer, it can automatically create a ticket in your helpdesk or escalate to a human agent, ensuring no customer is left hanging.
Does it work with WhatsApp and Slack?
Absolutely. ZynfoAI is omnichannel. You can deploy the same AI agent across your Website, WhatsApp, Slack, and Facebook Messenger with a few clicks.
What if the AI doesn't know the answer?
ZynfoAI never guesses. If a query falls outside your knowledge base, it creates a support ticket, alerts your team, and tells the customer a real person will follow up.
Is my customer data secure?
Yes. All conversations are encrypted in transit and at rest. ZynfoAI never uses your customer data to train other models.
