KalTalk is an AI-powered platform that combines customer support and sales outreach into a single agent. It resolves support questions by crawling your own docs (URLs, PDFs, Markdown, DOCX), indexes them, and cites sources. Simultaneously, it tracks every visitor's behavior on your site, scores their buying intent in real time, and automatically reaches out via chat when conditions like pricing page visits and high intent scores are met. KalTalk is built by KalTalk Inc. and works as a web widget, email mailbox, and WhatsApp integration.
What is KalTalk?
KalTalk is a single AI agent for both customer support and sales. It takes your documentation (help center URLs, PDFs, DOCX, Markdown) as input and produces automated replies to support tickets via chat, email, and WhatsApp. It also monitors website visitor behavior and initiates sales conversations based on rules like page visits, intent score, and time on page. The platform runs entirely in the browser and requires no code to set up.
Key Features
- Dual support and sales agent — One AI handles both support tickets (from your docs) and outbound sales (triggered by visitor intent), all in one inbox.
- Doc-grounded answers — Supports crawling URLs, PDFs (e.g., refund-policy.pdf), Markdown (quickstart.md), DOCX (onboarding.docx), and entire help centers. Answers cite sources.
- Real-time intent scoring — Tracks every page click, visit count, and scroll depth. Updates an intent score per visitor to signal buying readiness.
- Automated outreach rules — Build condition sets in plain language (e.g., "URL matches /pricing/ AND intent score at least 70 AND time on page at least 30s") to trigger a chat outbound message.
- Multi-channel inbox — Support via chat widget (deployed in 60 seconds), email ([email protected]→subdomain), and WhatsApp (link via QR scan) — all unified.
- Escalation routing — AI resolves routine requests (refunds, password resets, scheduling) and flags edge cases to human team members with full context.
- Knowledge base limits — Pro: 100 sources, Team: 500 sources, Growth: 2,000 sources. Supports up to 50,000 tracked visitors per month on Growth plan.
Who is it for?
- Startup founders — Handle support and sales with one person, as demonstrated by customers like Crazyvendor.io (80% of order-status tickets auto-resolved) and reddgrow.ai (one person covers every escalation 24/7).
- Customer support teams — Offload routine tickets (order status, password resets) to AI, reducing wait times and freeing humans for complex issues.
- Sales teams — Automate first outreach to warm leads based on on-site behavior, without needing a separate CRM.
- Small to mid‑size e‑commerce businesses — Combine order support with proactive sales for visitors comparing pricing plans.
