Guzli is an AI customer service platform that combines a chatbot and voice agent into one system, trained on your business content to answer website chats, handle inbound phone calls, and run outbound sales calls.
What is Guzli?
Guzli is an AI chatbot and voice agent for customer support and sales. It takes your website content, help articles, and documents as input, and produces accurate, brand-consistent answers across both chat and voice channels. The same knowledge base powers the website chatbot, the on-site voice agent, and the phone agent, ensuring consistent responses everywhere. Guzli is built by the company behind guzli.com and offers no-code setup with a focus on reducing ticket volume and capturing leads.
Key Features
- AI Chatbot Builder — No-code platform to create chatbots powered by ChatGPT/GPT-4, trained on your website, help center, and files. Supports 95+ languages for chat.
- Voice Agent — Picks up inbound calls 24/7, answers in the caller's language automatically (auto-detected), and can hand off to a human with a full context summary.
- Outbound Calling — Runs cold calling campaigns that greet each prospect by name, qualify interest, book demos, and track every call from answered to revenue.
- Multi-channel Support — Deploy on your website, Slack, WhatsApp, Messenger, and email. The same agent works across all channels.
- Smart Escalation — When a human should step in, Guzli passes the conversation with a clear summary of what the customer wants and what was already tried.
- Lead Capture — Qualifies and captures leads during support conversations, books meetings, and routes them to your CRM.
- Analytics — Tracks resolution rates, common queries, which chats and calls turned into leads and revenue, and which calls became paid.
- Compliance — Honors do-not-call requests and calling hours, announces call recording, and identifies itself as AI during outbound calls.
Who is it for?
- Customer support teams wanting to reduce ticket volume — Guzli handles repetitive questions automatically and escalates only complex issues to humans.
- Sales teams running outbound campaigns — Guzli qualifies leads and books demos without needing separate voice tools, and ties every call back to revenue.
- Small businesses and clinics needing an after-hours AI receptionist — Guzli answers calls, books appointments, and forwards urgent callers to staff with context.
What can you do with Guzli?
- 24/7 website customer support: Deploy the chatbot on your site to answer customer questions, capture leads, and book meetings directly from conversations using content from your help center.
- AI receptionist for inbound calls: Connect your business phone number so Guzli answers every call, handles FAQs, books appointments, and transfers to a human when needed — no hold time.
- Outbound sales calls: Upload a contact list and run cold calling campaigns that greet each person by name, qualify interest, and book demos. Track which calls turn into revenue.
How does Guzli work?
- Train it once: Add your website, help articles, and documents — Guzli learns how your team answers questions.
- Configure tone and rules: Set a friendly, formal, or technical tone, decide when to hand off to a human, and define actions like checking orders or booking meetings.
- Go live: Add a code snippet to your website for chat and on-site voice, connect a phone number for calls, or upload a list for outbound calls.
- Monitor and improve: Use analytics to see resolution rates, top questions, and which conversations turn into leads and revenue.
FAQ
What is Guzli?
Guzli is an AI chatbot and voice agent for customer support and sales. One AI agent, trained on your website and documents, answers chats on your site, picks up phone calls, and makes outbound calls — all on one bill.
Does Guzli do both inbound and outbound calls?
Yes. Guzli answers incoming calls 24/7 and also runs outbound calling campaigns — greeting each person by name, booking demos, and passing promising calls to a human with context.
How does the AI chatbot learn from my business?
Guzli learns from your website, help articles, and documents, then answers in your own words and hands off to a teammate when needed. The same knowledge powers both chat and voice.
What languages does Guzli support?
The chat agent supports 95+ languages, and the voice agent automatically understands and replies in your caller's language without configuration.
Is Guzli a good alternative to Bland.ai or Vapi?
Yes. Unlike voice-only tools, Guzli gives you chat and voice from one AI agent on one bill, trained on the same content — so support and sales stay in sync.
