GhostChat

GhostChat is a live chat and AI chatbot widget for websites, designed to be lightweight and privacy-first. It offers real-time chat with visitors and AI automation using Claude Haiku or custom LLMs.

What is GhostChat?

GhostChat is a live chat widget and AI chatbot that integrates via a single script tag. It handles visitor conversations in real time, with an AI assistant that answers questions automatically. Built by Jacob, the founder, it runs on Cloudflare Durable Objects for low latency (15ms) and zero tracking.

Key Features

• Featherweight widget — up to 58x lighter than major competitors (measured August 2026); adds no blocking time (0ms Lighthouse impact) and no cookies, so no consent banner needed.
• AI chatbot included in every plan — Powered by Claude; answers 24/7 from an FAQ knowledge base it can draft by reading your site. Hands off to a human when unsure, with email collection. Even the free plan includes it.
• Bring your own AI — Connect any LLM (Ollama, Claude, GPT-4, Gemini) via webhook; no per-message fees; swap models anytime.
• Flat pricing, no per-seat fees — Free plan for 1 site; flat monthly paid plans with the AI included, no add-ons; current plans at ghostchat.dev/pricing.
• Privacy-first — Zero cookies, zero tracking, no browser fingerprinting; no cookie-consent banner required.
• Multi-platform support — Official WordPress plugin (install in 30s), Next.js and React components, Gmail reply integration.
• Shared inbox — Messages from all sites land in one dashboard; team members can take over conversations.

Who is it for?

• Agencies and teams — Manage up to 10 client sites under one login with 10 seats; shared inbox with identity verification and GA4/GTM integration.
• Privacy-critical sites — Any site that wants to avoid cookie-consent banners and visitor tracking; chat without cookies.
• Solo site owners — Free plan for one site; AI handles after-hours questions, collects leads.

What can you do with GhostChat?

• SaaS support teams — Use the built-in AI chatbot to answer common questions 24/7, reducing ticket volume; human takeover for complex issues.
• E-commerce stores — Answer product questions live or via AI; collect emails when AI can't answer; manage from Gmail.
• Developers — Integrate the widget into React, Next.js, or any site via script tag; connect custom AI models via webhook for full control.

Pricing

Free forever plan for 1 site (no credit card) — and the AI assistant is included in every plan, even Free. Paid plans are flat monthly prices with no add-ons, no per-seat fees, and no per-resolution charges; human conversations are unlimited on every plan. Current plans and prices are always at ghostchat.dev/pricing.

Alternatives

• Intercom (more expensive, per-resolution AI fees)
• Zendesk (higher cost, per-seat pricing)
• Crisp (similar features, different privacy approach)
• Chatbase (AI-focused chatbot, different pricing model)

FAQ

Is GhostChat free?

Yes, there is a free forever plan for one site with no credit card required — and it includes the AI assistant. Flat paid plans add more seats, sites, and a bigger AI allowance.

Does it work with WordPress?

Yes, there is an official WordPress plugin on wordpress.org that installs in 30 seconds and configures via the admin panel.

Can I use my own AI model?

Yes, GhostChat supports bringing your own LLM via webhook (Ollama, Claude, GPT-4, Gemini) with no per-message costs.

Does GhostChat use cookies or need a consent banner?

No. GhostChat uses zero cookies and zero tracking, so no cookie-consent banner is required — which makes compliance simpler for privacy-conscious sites.

What is the latency?

GhostChat achieves 15ms latency and 0ms blocking time on Lighthouse, thanks to Cloudflare Durable Objects.