CustoQ is a conversion- and clarity-focused AI helpdesk for small businesses and agencies that automates 24/7 customer support by crawling your website and FAQs to answer visitor questions instantly.
What is CustoQ?
CustoQ is an AI-powered customer support agent that takes your website, help articles, and FAQs as input and produces instant, clarity-first chat responses as output. It runs as a web widget that can be installed in about 60 seconds, and it is developed by the CustoQ team. The platform automatically rescans your content weekly to keep answers accurate without manual updates.
Key Features
- Auto-scan & weekly updates — CustoQ crawls your public pages, help articles, and FAQs on initial setup, then rescans weekly to keep its knowledge base current automatically.
- Quick setup — Install the widget in approximately 60 seconds with no manual data preparation; just provide your site URL and the assistant begins answering.
- Conversion-focused answers — Responses are phrased for clarity and include prompts for next steps, guiding visitors toward sign-ups or purchases — reducing support tickets by 75%.
- Quick Citations — Display predefined starter questions above or inside the chat to help visitors ask the right thing, reducing confusion and increasing conversions.
- Embed capabilities — Insert real pages, docs, or videos directly into conversations so users don't have to navigate elsewhere; unlimited embeds.
- 24/7 AI support — Handles unlimited questions (up to 1,000 or 5,000 per month depending on plan) and reduces support load significantly.
- Privacy-first — Messages are deleted after processing, data is encrypted, and no credit card is required until the trial ends.
Who should use CustoQ?
- Small business owners wanting to automate customer support without hiring additional staff.
- Agencies managing multiple client websites who need a white-label solution (Growth plan) with client implementation and multiple site support.
- Startups scaling support quickly with minimal maintenance, using auto-scan and automatic content updates.
- Marketing teams that want to improve conversion rates by embedding product pages or documentation directly in chat.
What can you do with CustoQ?
- E-commerce store: Embed product pages in chat to let customers see items without leaving the conversation, reducing bounce rates.
- SaaS company: Use Quick Citations to present common onboarding questions, helping new users find answers faster and activate sooner.
- Knowledge base manager: Let CustoQ automatically index and answer FAQs from your help center, with weekly rescans to reflect updates.
How does CustoQ work?
- Auto-scan: CustoQ crawls your website, help articles, and FAQs to build its knowledge base.
- Publish & convert: Install the chat widget; CustoQ answers questions 24/7.
- Minimal intervention needed: CustoQ rescans your content weekly to stay accurate.
Pricing
- Basic: $30/month (or $10/month paid yearly) for 1,000 answers/month, 10MB file storage, basic analytics.
- Pro: $60/month (or $17.50/month paid yearly) for 5,000 answers/month, 250MB file storage, detailed analytics, embeds, faster feature access.
- Growth: Custom pricing (contact sales) for multiple websites, whitelabel, client implementation, advanced analytics.
- Free trial: 3-day free trial for Basic and Pro, no credit card required.
FAQ
Is CustoQ free?
CustoQ offers a 3-day free trial with no credit card required. After that, paid plans start at $30/month for Basic.
Does CustoQ support my language?
The widget works with any language if your website content is in that language; English is fully supported.
Can I embed videos in CustoQ?
Yes, the Embed feature allows you to insert real pages, docs, or videos into conversations; video implementation is listed as a future feature.
How does CustoQ keep answers up to date?
CustoQ automatically rescans your public pages, docs, and FAQs weekly to update its knowledge base without manual effort.
What happens if I exceed my monthly answer limit?
The pricing plans specify answer limits (1,000 for Basic, 5,000 for Pro). You can upgrade your plan or contact sales for overages.
