Chatref

Chatref is a no-code AI agent platform that answers customer support questions by learning from your own content — website pages, PDFs, files — and provides human handoff when needed.

What is Chatref?

Chatref turns your business knowledge into an AI chatbot that answers customer questions in seconds. It takes input from URLs, uploaded documents, and text, then produces accurate, source-linked replies. The platform runs on Chatref’s own infrastructure and is built by the Chatref team.

Key Features

• AI Agents — Train a dedicated AI assistant on your content; responses link back to source pages.
• Knowledge Base — Add content via website URLs, files, or direct text; the system retrains automatically on new data.
• Website Widget — Deploy the chat on any site with a single snippet; no coding required.
• Shared Inbox — Watch live chats and step into any conversation; each chat includes an automated summary.
• Omnichannel — One agent answers across web, Slack, WhatsApp, email, and other channels.
• Custom Actions — Trigger workflows like form submissions, data updates, or external links from the chat.
• Conversation Tags — Auto-label chats by topic for filtering and reporting.
• Insights & Analytics — Track answered and unanswered questions, overall performance, and common topics.
• Multilingual — Automatically detect and reply in 11 languages, including Spanish, French, Arabic, Hindi, and Chinese.
• Pay-as-you-go — Prepaid credits; no per-seat fees or annual contracts.

Who is it for?

• Founders and small businesses who need 24/7 customer support without hiring a full team.
• Support teams that want to reduce repetitive tickets and focus on complex issues.
• E-commerce and SaaS companies that require instant, accurate answers for customers across time zones.

What can you do with Chatref?

• Reduce ticket volume by having the AI handle repeated questions about pricing, features, and shipping.
• Provide 24/7 support in 11 languages, ensuring no customer goes unanswered after hours.
• Capture leads through chat conversations and automatically save contact information.

How does Chatref work?

1. Add your content — upload website URLs, PDFs, or text. 2. Customize the agent — set tone, voice, and suggested questions. 3. Deploy — drop a single snippet on your site. 4. Monitor and intervene — watch chats live and step in when needed. Most teams are live the same day.

Pricing

Chatref offers a freemium model with $50 free credit to start. After that, you pay via simple prepaid credits — no per-seat fees, no yearly contracts. You can top up anytime and scale up or pause as needed.

FAQ

Is Chatref free to start?

Yes. New accounts receive $50 in free credit. No credit card is required to begin.

How fast can I go live?

Most teams are live the same day. Add content, customize the widget, and paste the snippet onto your website.

Does Chatref answer in multiple languages?

Yes. It automatically detects the visitor’s language and replies in that language. It supports up to 11 languages, including Spanish, French, Arabic, Hindi, and Chinese.

Can a human take over a chat?

Yes. Your team can monitor conversations live and step into any chat. The handoff keeps full context, so customers don’t need to repeat themselves.

Is my data secure?

Each workspace’s data is kept private and isolated. You control what content the agent can access, and no customer data is shared across workspaces.