Telvana is the AI agent platform for contact centers. Telvana agents answer inbound calls, run outbound call and SMS campaigns, and reply to texts and website chats. They work from your knowledge, connect to your systems, transfer calls to your team when a person is needed, and report on every call.
One platform for every conversation
- Inbound voice agents: answer your main line, overflow and after-hours calls, or an option in your phone menu, around the clock, in English and Spanish.
- Outbound campaigns: call or text a contact list within the hours you set, or place calls from your own systems the moment something happens.
- AI texting and web chat: an SMS agent replies to customers who text your Telvana number, and the chat widget answers website visitors.
- Knowledge and actions: agents answer from your knowledge base and book appointments in the scheduling and CRM tools you connect.
- Handoff to your team: when a caller needs a person, the agent transfers the call to the number you choose, under rules you set.
- Analytics and quality: every call recorded and transcribed, with summaries, sentiment, outcome tags and analytics.
- Built for teams and BPOs: a separate workspace for each team or client program, with its own agents, numbers and reporting.
Works with your phone system
Point a phone-menu option, a forwarding rule or a new Telvana number at the agent. No new carrier, no SIP project, no migration. Our team builds the agent around your real call types and tests it before it takes a live call. See the use cases.
Pricing
See pricing: from $399 a month, based on your call volume, plus a one-time setup fee.
