Saanish

Saanish is an AI-powered customer support platform that automates repetitive questions and can complete live browser actions on users' screens to resolve issues, not just reply.

What is Saanish?

Saanish is a no-code AI customer support platform that answers customer questions on chat, email, and Slack around the clock. You feed it your docs, files, or website links, and it trains itself on that content to produce instant, accurate responses. Saanish also goes beyond text: it can open pages, click buttons, and fill forms for customers in their live browser, completing actions like account creation without human intervention. The platform is offered as a web app and is free to start, with plans that scale to unlimited tickets and chats.

Key Features

Saanish combines conversational AI with action-taking automation, including these features:

• Live browser actions — The AI can open a browser window on the user's screen, navigate to the right page, click the correct button, fill out forms, and complete the action (e.g., creating an account) end-to-end.
• Multi-channel support — Deploy the same AI on your website, inside a chat widget, or in Slack; customers can also reach it by voice, and the AI responds in 100+ languages automatically.
• No-code training — Add up to 500 URL links (Pro plan) or upload files up to 50 MB; the AI learns your content and starts answering within minutes, with no programming required.
• Human handoff — When the AI cannot resolve an issue, the conversation escalates to your team with full context, so agents don't have to ask customers to repeat themselves.
• Team copilot — Saanish suggests replies to your agents in real time and offers one-click quick replies (macros) for consistent, on-brand responses.
• Smart workflows — Auto-assign, tag, and close tickets based on rules you set; the AI also enriches each conversation with company and visitor information.
• Help center — Publish articles and FAQs in Saanish, and the AI uses them to answer customer questions automatically; a customer portal lets users track tickets and upload files.
• Learning from conversations — The AI recalls what worked in past chats and reuses the best answers, improving over time without manual retraining.

Who is it for?

Saanish serves teams that need to reduce support ticket volume while still giving customers a fast, self-service experience.

• Customer support teams — Automate the repetitive questions that flood your inbox, cut ticket volume, and hand off complex issues to human agents with full context.
• SaaS and product-led growth teams — Use live browser actions to guide users through signup flows, form completions, and other in-app actions, reducing friction and increasing conversion.
• E-commerce and online stores — Offer 24/7 support on your site, answer order-related questions in the customer's language, and escalate to your team when needed.
• Slack-centric companies — Bring the AI into your Slack workspace so customers can get immediate help without leaving the collaboration tool.

What can you do with Saanish?

With Saanish, you can automate support actions and improve customer outcomes in a few practical ways.

• Deflect support tickets: Train the AI on your help center articles and let it answer common questions before they escalate to your team.
• Automate account creation: Let the AI open a new-user signup, click through the form, and create the account on the customer's screen, saving them the manual effort.
• Provide multilingual support: The AI detects the customer's language and replies automatically in 100+ languages, so you don't need to staff every language.
• Track all requests in one inbox: Collect tickets from every channel into a single view, then use smart workflows to assign, tag, and close them efficiently.

How does Saanish work?

Saanish works by learning from your content and then taking action when needed. You sign up, add your content (website links, files, or text snippets), and the AI immediately starts answering questions based on that material. When a conversation requires a real action, Saanish's browser automation tool opens a controlled browser environment, performs the steps (e.g., clicking a button or filling a form), and completes the transaction for the user. If the AI is unsure, it hands the conversation to a human with all context included.

Pricing

Saanish uses a freemium model with a free plan and three paid tiers. The free plan is limited to 1 chatbot, 200 total chats per month (including 20 AI-powered chats), 10 training links, 500 KB of files, 100 support tickets, and up to 100 saved customers. Paid plans add more capacity and features:

• Basic ($9.99/month) — 2 chatbots, 2,000 chats/month, 100 training links, 10 MB of files, custom branding, a help center, 1,000 tickets, and 5 seats.
• Pro ($29.99/month) — 3 chatbots, 6,000 chats per month plus 4,000 free chats, 500 links, 50 MB of files, priority AI processing, advanced analytics, unlimited tickets, 15 seats plus 10 free seats.
• Pay-as-you-go ($0.25 per resolution) — No monthly fee; pay only when the bot successfully resolves a customer issue. Includes 1 chatbot, unlimited messages, 10 links, 2 MB of files, basic analytics, and 2 seats.

You can start for free at Saanish's sign-up page without a credit card.

FAQ

How does the AI learn my content?

You add your docs, files, or website links to your Saanish account. The AI processes that material and instantly begins using it to answer customer questions. There's no manual training, and you can update the sources at any time.

Do I need to code to set it up?

No. Setup is entirely no-code: paste links or upload files, then embed the chatbot with a snippet or connect it to Slack. You can go live in minutes, and Saanish offers both a free trial and a free plan.

Can it hand off to a human?

Yes. When the AI can't confidently resolve a request, it escalates the conversation to your support team with the full context, so an agent can pick up where the AI left off without asking the customer to repeat themselves.

What is the difference between the free and paid plans?

The free plan is limited to 1 chatbot, 200 total chats per month (including 20 AI-powered chats), 10 training links, 500 KB of files, and 100 support tickets. Paid plans increase these limits and add features like custom branding, help center, advanced analytics, and priority AI processing.

Is there a no-monthly-fee option?

Yes, Saanish offers a pay-as-you-go plan where you pay $0.25 only when the AI successfully resolves a customer issue. Messages are free, and there is no monthly subscription fee.