ChurnNote is a SaaS churn recovery tool that turns cancellations into feedback, failed-payment recovery, and win-back follow-ups by monitoring Stripe and Lemon Squeezy billing events. It sends a short plain-text email asking why customers left, groups the replies into patterns, and helps founders decide whether to recover, win back, or accept the loss. Founded by Praveen, ChurnNote focuses on small SaaS founders who need an affordable, single-purpose alternative to enterprise customer-success platforms.
What is ChurnNote?
ChurnNote is a churn recovery platform for SaaS businesses using Stripe or Lemon Squeezy. It listens for billing events such as failed payments, cancellations, and refunds, then triggers recovery workflows like founder-style exit emails, save offers during the cancel flow, and win-back sequences when product changes address the reason for leaving. It never moves money, never sees card numbers, and can be locked to a restricted Stripe key for security.
Key Features
- Stripe & Lemon Squeezy integration — Connects in under two minutes; reads billing events only (failed invoices, subscription status, cancellations).
- Plain-text exit emails — Sends a short, founder-voiced email (e.g., from [email protected]) that elicits honest replies; supports custom SMTP for your own domain.
- Reply intelligence — Captures email replies and groups cancellation reasons into categories: pricing, missing feature, bad experience, switched tool, not using it, or failed payment.
- Smart Cancel Flow — When a customer clicks cancel, shows a reason-based save offer (pause, downgrade, discount) before they leave.
- Failed payment recovery sequence — Sends up to three recovery emails with fresh payment links; recovers involuntary churn.
- Ship-to-Recover — Ties win-back follow-ups to product changes: when you ship a feature that left customers asked for, ChurnNote drafts a targeted email to those customers.
- Churn Radar — Flags at-risk accounts (e.g., inactive for 14 days) before they cancel.
- Flat $12/mo pricing — No revenue cut, no per-event fees, no enterprise tiers.
