ChurnNote helps SaaS founders understand what happens after customers cancel.
When someone cancels through Stripe or Lemon Squeezy, ChurnNote sends a short plain-text email asking why they left.
If the customer replies, ChurnNote groups the reason into patterns like pricing, missing feature, bad experience, switched tool, not using it, or failed payment.
From there, founders can decide what to do next.
If someone left because of a missing feature, follow up when that feature ships. If someone left because pricing was too high, follow up when a lighter plan launches. If someone left because of a failed payment, run a recovery sequence.
The goal is simple:
Ask why they left. Understand the real reason. Recover or win them back when there is a real reason to come back.
Main features
- Stripe + Lemon Squeezy cancellation tracking
- Plain-text cancellation emails
- Reply collection
- Churn reason grouping
- Sub-reasons
- Customer timeline
- Win-back queue
- Scheduled follow-up emails
- Automatic win-back follow-ups for some reasons
- Failed payment recovery sequence
- Follow-up drafts for review
- Flat $12/mo pricing
